"RIPID" TEAM (https://ripid.vn) is committed to protecting and preserving the privacy of its users. The intention of this privacy policy (hereinafter referred to as “Privacy Policy”) is to ensure that You, as a user of ripid.vn (“SITE”) are cognizant of the nature of information We collect when You access or use the SITE, the methods in which We use such information, the circumstances, if any, under which We may disclose it and your rights with respect to controlling your data. Capitalized terms not specifically defined here will have the same meaning designated to them under our Terms of Service.

We collect Personal Information that You provide voluntarily when You register on to the SITE or offer/procure any Services through the SITE or make any inquiries through the SITE or communicate with "RIPID" TEAM (including customer service representatives, service providers or other employees) by email, telephone, letter or other methods, comment on blog posts, or subscribe for newsletters or other information services, or report a problem with our site, or otherwise contact us.

We will collect the following information that you provided through the SITE:

• Email address and password – when you Sign Up directly on the SITE
• Your personal information - such as Email, Name, Date of Birth and your interests
• Your habits and interests during events / activities in community groups that you accepted to join or create

We do not collect any Sensitive Personal Information relating to topics such as confidential medical facts, racial or ethnic origins, political or religious beliefs or sexuality.

You may have the opportunity to create a profile, which consists of information about you, and may include personal information, photographs and other information, including your username (“Profile”). If, in any case, you believe that an unauthorized profile has been created about you, you can request for it to be removed by contacting us at support@ripid.vn

To request removal of your personal information from our website, contact us at support@ripid.vn. In some cases, we may not be able to remove your Personal Information, in which case we will let you know if we are unable to do so and why.

We use the information You voluntarily provide for the following purposes:

• To process and fulfill your queries regarding services offered on the SITE and/or contact you
• To answer your inquiries about our services
• To contact you with administrative communications and marketing or promotional materials (on behalf of "RIPID" TEAM or third parties) and other information that may be of interest to you, to which you have specifically consented

We use information that we collect about you:

• To enable your seamless use of the SITE
• To contact visitors of the SITE when necessary
• To resolve any issues with the SITE
• To efficiently manage the SITE which includes analysis, research, statistical and survey uses, together with testing and troubleshooting
• To ensure the SITE is safe and secure by monitoring activities within the context of continual process improvement
• To improve the algorithms, marketing efforts and enhance the overall service levels and offerings

"RIPID" TEAM may use non-personal information for the purposes mentioned above as well as to monitor the SITE and provide a better online experience to the users.

We will only retain your Personal Information for as long as necessary to fulfil the purposes we collected it for, including to satisfy any legal, accounting, or reporting requirements.

To determine the appropriate retention period for Personal Information, we consider the amount, nature, and sensitivity of the Personal Information, the potential risk of harm from unauthorised use or disclosure of your Personal Information, the purposes for which we process your Personal Information and whether we can achieve those purposes through other means, and the applicable legal requirements.

The following information collected is necessary for the functioning of the account. The data is retained until a “Delete Account” request is received from the user.

• Email Address

The following information is ONLY collected when the SITE fails to behave as intended. Once the cause has been identified & remediated, the information is promptly deleted.

• IP Address
• Browser Name & Version
• Error information

The following information is captured when You submit a support ticket via the widget on the SITE or through the support portal. Once the ticket is closed, the information is automatically deleted within three months.

• Email Address
• Support case description
• Support case comments

Your personal information will not be shared with any third party except as mentioned here:

• When "RIPID" TEAM is required by law to share the information in situations such as when We suspect a violation of the Terms cooperating with law enforcement agencies in response to any judicial order co-operating with an investigation on matters related to public safety, illegal activities, suspected fraud, threats to the physical safety of any person, etc., as may be permitted by law.
• With the following third parties on a strictly need to know basis, solely for providing services about the SITE: Data Processors: Amazon Web Services (AWS) – The data processing policy of AWS can be viewed at aws.amazon.com/blogs/security/aws-gdpr-data-processing-addendum/
• We may sell, transfer or otherwise share some or all of our assets, including your Personal Information, in connection with a merger, acquisition, reorganisation or sale of assets (including, in each case, as part of the due-diligence process with any potential acquiring entity) or in the event of bankruptcy. You will be notified via email and a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

Access to personal information is limited to employees who We reasonably believe to require access to such information for them to perform their designated functions in relation to providing services to You. We use commercially reasonable safeguards to preserve the integrity and security of all information collected through or in connection with the SITE. To protect your privacy and security, we take reasonable steps (such as requesting a magic link) to verify your identity before granting you access to your account. You are responsible for maintaining the secrecy of your magic link and account information, and for controlling access to your email communications from "RIPID" TEAM. Notwithstanding the foregoing measures, Although we will use reasonable efforts to secure network communications and the SITE, we cannot guarantee that the information submitted to, maintained on, or transmitted from our systems will be completely secure, or that information on the SITE may not be accessed, disclosed, altered, or destroyed.

This website uses cookies to provide you with services and to comply with legal obligations. We also use cookies to analyse the traffic on our site. Some cookies are placed by third-party processors, a list of such entities are mentioned below in this policy.

Cookies are small text files that are used by a website for various purposes.

Certain cookies are essential to the proper functioning of the site and must be enabled at all times. Non-essential cookies (e.g. Analytics, Performance tracking, etc) can be disabled should you choose to do so.

To ensure you are not tracked, we recommend one of the following:

• Set your browser to “do not track” – we respect this signal regardless of the presence of a cookie.
• Set your browser to accept 3rd party cookies, and then opt out as normal. This will also ensure we do not track your data.

We DO NOT use or sell the information gathered from the following processors below for any marketing purpose. The third party cookies are listed below.

• Google Analytics – We use Google Analytics to monitor the website traffic. This helps us diagnose errors and optimize the site based on traffic flow.

We may provide links to third party websites on the SITE, which may have privacy policies that are dissimilar to this SITE and for which We are not accountable. Further, You may be required to download certain third party applications for making use of certain functionalities of the Services, which may be governed by terms of use and privacy policy which may be different from that of the SITE. We recommend that You review the privacy policy posted on any third party website or applications that You may access through the SITE or download in connection with the Services.

Identity theft and the practice currently known as “phishing” are of great concern to "RIPID" TEAM. Safeguarding information to help protect you from identity theft is a top priority. We do not and will not, at any time, request your credit card information, your account ID, login password, social security number or national identification numbers in a non-secure or unsolicited e-mail or telephone communication. For more information about phishing, visit the Federal Trade Commission’s website at consumer.ftc.gov/articles/0003-phishing.

This Site is not directed to persons under 15. We do not knowingly collect personally identifiable information from children under 15. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact our support team immediately. If we become aware that a child under 15 has provided us with Personal Information, we will use commercially reasonable efforts to delete such information from our files.

You have the right to:

• Request access to your personal data (commonly known as a “data subject access request”) to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
• Request correction of the personal data that we hold about you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
• Request erasure of your personal data to seek deletion or removal of personal data where there is no good reason for Us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
• Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes including profiling. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
• Request restriction of processing of your personal data to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
• Lodge a complaint with a supervisory authority responsible for data protection if you consider that our processing of your personal information infringes data protection law

Except for the right to withdraw consent which you can exercise through the SITE, for exercising any other rights specified herein above, please contact our data controller at support@ripid.vn

With the changes in the SITE or due to change in applicable laws, We may be required to add, remove, change or modify portions of this Privacy Policy at any time. We strongly advise that You revisit this Privacy Policy regularly to ensure that You are aware of the updated privacy practices. We will not reduce your rights under this privacy policy without your consent. If there are significant changes to the way we treat your Personal Information, we will display a prominent notice on the SITE before the change becomes effective. We may also notify the change to you by email, at our discretion. Unless you consent to the revisions or changes, we will continue to use your Personal Information in a manner consistent with the Privacy Policy in effect at the time you submitted the information. We always indicate the date when the last update was made, and we will make available the archived versions for your review.

If you have any questions about this Privacy Policy, please contact our support team on the SITE, or write to us at support@ripid.vn